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Equycom Research
Market Intelligence SEBI REGISTERED · INH000023409
+91 91091 00839

Grievance Redressal

We are committed to resolving your concerns promptly, fairly, and transparently. Your satisfaction is our priority.

Our Commitment

At Equycom Research, we are committed to providing the highest level of service to our clients. If you have any complaints, concerns, or grievances regarding our services, we encourage you to contact us. We value your feedback and will make every effort to resolve your issue promptly, fairly, and transparently.

✅ Your Satisfaction Matters: We are dedicated to maintaining the highest standards of professionalism, integrity, and client service.

How to Raise a Complaint

You can reach us through any of the following channels:

Phone / WhatsApp
Office Address
308-B Block, Kanak Malay Building
Kanadiya Road, Indore, MP — 452016

Response Time: We acknowledge all grievance requests within 5 working days of receipt.

Resolution Process

Our grievance redressal process follows a structured approach to ensure timely and fair resolution:

1

Acknowledgment

We acknowledge all grievance requests within 5 working days of receipt.

2

Investigation & Review

Our team investigates the matter thoroughly and reviews all relevant details.

3

Resolution

We aim to resolve all complaints within 21 working days, subject to the nature of the issue.

4

Status Updates

If additional time is required, we will keep you informed about the status of your complaint.

Escalation: If you are not satisfied with the resolution, complaints can be escalated through SEBI SCORES (scores.gov.in).

Escalation Matrix

If your grievance is not resolved at the first level, you may escalate it as follows:

Level 1
Client Support
Contact our support team via email or phone for initial resolution.
Level 2
Compliance Officer
Escalate to the Compliance Officer for review and resolution.
Level 3
SEBI SCORES
Escalate to SEBI SCORES (scores.gov.in) if complaint remains unresolved.

Key Contacts

Compliance Officer
Priyanshi Garg
+91 9109100839
SEBI SCORES
scores.gov.in
Online complaint portal
Email
equycomresearch@gmail.com
SEBI Registration
INH000023409

Frequently Asked Questions

How long does it take to resolve a complaint?

We aim to resolve all complaints within 21 working days. We acknowledge all requests within 5 working days.

What if I am not satisfied with the resolution?

If you are not satisfied, you can escalate your complaint through SEBI SCORES (scores.gov.in).

Can I raise a complaint anonymously?

For effective resolution, we recommend providing your contact details so we can respond to your grievance appropriately.